In the app
- Open the menu and choose Account.
- Choose Delete my account.
- Confirm. You are signed out on every device, and deletion begins.
From this page
If you no longer have the app installed, or prefer to ask in writing, send a deletion request from the email address on your account:
Request deletion by email
Email privacy@goingglobalguides.com
Or write to privacy@goingglobalguides.com with the subject Delete my Going Global account. We acknowledge within two working days, confirm the request with you by reply, and complete the deletion within thirty days.
What is deleted
Your account; your email address and name; your organisation and seat record; your reading activity and reading position; your downloaded packages on our side (packages on your own device are removed when you uninstall the app); your notification token; any questions you asked the assistant; and any correspondence not needed to complete the deletion itself. Totals that no longer identify anyone — how many readers opened a section — are not personal data and are kept.
Data is removed from live systems on completion and from backups on their normal rotation. If the law requires us to keep a particular record for a period, we tell you which and why.
If an organisation provided your access
You can delete your account regardless of who provided it; we will tell the organisation only that the seat is free. If you want your seat ended but not your data deleted — because you are moving to another edition, for instance — ask your organisation, or write to us.
Changed your mind?
For thirty days after you delete, signing in again with the same email address restores the account. After that it is gone, and a new account starts from the beginning.
Account deletion · See also the Privacy policy