Talk to a person.

Readers

Write to support@goingglobalguides.com. Tell us which device you use, which city edition, and what you were doing when the problem happened. If your access came through your employer or a relocation company, say so — some questions about seats are theirs to answer, and we will point you to the right person.

We acknowledge every message within two working days, and most questions are answered in that first reply. The Help centre covers the common ones: getting access, signing in, reading offline, languages and devices.

Report a wrong listing

The guide’s listings are checked against each venue’s own current source, and a report from a reader is the fastest way to find a change we have not yet caught. Send the venue’s name and neighbourhood, what is wrong, and where you saw it — a photograph of a closed shopfront, a link to the venue’s own notice — to support@goingglobalguides.com with the subject Listing report. We check every report before we change anything; we do not remove a venue on a single unconfirmed signal, and we do not let a venue, paying or not, edit its own description.

If you run a venue that appears in the guide and want to tell us about a change, the same address works. Listing in the guide is editorial and free; nothing about your listing depends on advertising, and telling us about a change never affects it.

Privacy and data requests

To see, correct, export or delete your data, or to withdraw a consent, write to privacy@goingglobalguides.com from the email address on your account. Deleting your account can also be done inside the app or through the account deletion page. We acknowledge within two working days and complete a deletion within thirty days.

Security reports

If you have found a security vulnerability in the app, the web edition or this site, please write to security@goingglobalguides.com before disclosing it anywhere else, with enough detail for us to reproduce it. We will acknowledge within two working days, keep you informed, and credit you if you wish once the fault is fixed. Please do not access other readers’ data or disrupt the service while testing.

Employers, schools and partners

Mobility and HR teams, relocation companies, international schools and venues that want to talk about editions, seats, placements or partnership: write to hello@goingglobalguides.com and tell us who you are and what you have in mind. A person will reply. There is no automated sales funnel behind this address, and no school is ever contacted by an automated system.

Press

hello@goingglobalguides.com, subject Press.

Going Global Relocation Guides · Support